Privacy Policy

1. Introduction

At Malcolm Solutions ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.malcolmsolutions.co.ukand use our web development services.

By using our website and services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number)
• Business information (company name, website URL)
• Project requirements and specifications
• Payment information (processed securely through third-party providers)
• Communications with our team

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referring website information

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and improving our web development services
• Communicating with you about projects and services
• Processing payments and managing accounts
• Sending project updates and service notifications
• Analyzing website usage to improve user experience
• Complying with legal obligations
• Marketing our services (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in our operations
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition
• With Your Consent: When you explicitly agree to share information

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access, alteration, or disclosure
• Data breaches and cyber attacks
• Loss or destruction of information

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enhance user experience and website functionality
• Analyze website traffic and usage patterns
• Remember your preferences and settings
• Provide personalized content

You can control cookie settings through your browser preferences.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Objection: Object to processing of your personal data
• Withdrawal: Withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we will securely delete or anonymize it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided personal information, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United Kingdom. Any disputes relating to this Privacy Policy will be subject to the exclusive jurisdiction of the courts of England and Wales.